Refund policy

RETURNS

We hope you love your order, but completely understand there may be times when you need to return something.

You may cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.

But, unless they are defective, we cannot accept returns of custom products, sample orders, or any products that have been washed or worn.

Customers will need to pay to post the items back to:

Warm Ltd 
Beta Centre
262 Ringwood Road
Poole
Dorset
BH14 0RS
United Kingdom

If you need any help, or have any questions about a return, please email operations@warmagency.com.

 

REFUNDS

You will be notified once your return has been received and inspected, and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please email operations@warmagency.com.

We cannot accept returns on sale items.

DAMAGES AND ISSUES

If an item is damaged in the post, please send a photo to operations@warmagency.com with your order number and pictures of the damaged item immediately. You will then be asked to return the damaged item for inspection, and sent a replacement free of charge.

All shipping time estimates are estimates. We have no control over the performance of third party couriers. We do not guarantee delivery times where time is of the essence

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

OTHER QUESTIONS

For any other questions about orders, delivery, returns and refunds please email operations@warmagency.com.